The Teleskope platform sends automated bulk emails to users when content is published—such as events, newsletters, announcements, and direct messages. These emails are delivered to all users within the selected scope (e.g., group members), and typically appear identical to each recipient.

To ensure high deliverability and avoid spam filtering or visibility issues like the “External Email” warning, customers must configure their email systems to recognize Teleskope emails as trusted.

Without proper allowlisting:

To avoid the above issues and improve engagement, customers should:

Add the following Amazon SES IP addresses to your allowlist to prevent spam filtering:

Teleskope sends emails from a custom sender domain based on the platform in use:

Ensure your email security filters trust these domains and suppress the "External Email" tag for them.

Some organizations have more stringent requirements. Teleskope supports deeper integrations to fully align with customer email security policies and branding.