Email Integration Guidelines

the teleskope platform sends automated bulk emails to users when content is published—such as events, newsletters, announcements, and direct messages these emails are delivered to all users within the selected scope (e g , group members), and typically appear identical to each recipient to ensure high deliverability and avoid spam filtering or visibility issues like the “external email” warning, customers must configure their email systems to recognize teleskope emails as trusted why allowlisting teleskope email is important without proper allowlisting emails may be flagged as spam or not delivered at all users may see ' external email ' banners or warnings, which reduces trust and open rates actions required by customers to avoid the above issues and improve engagement, customers should allowlist teleskope sender add the following amazon ses ip addresses to your allowlist to prevent spam filtering 54 240 77 44 54 240 77 45 54 240 77 46 54 240 77 47 trust the from email domain teleskope sends emails from a custom sender domain based on the platform in use platform example from email address affinities noreply@{your subdomain} affinities io talent peak noreply@{your subdomain} talentpeak io office raven noreply@{your subdomain} officeraven io people hero noreply@{your subdomain} peoplehero io ensure your email security filters trust these domains and suppress the " external email " tag for them advanced integration options some organizations have more stringent requirements teleskope supports deeper integrations to fully align with customer email security policies and branding option a use subdomain with customer domain (dkim) choose a subdomain that is available in your company's domain e g , getengaged yourcompany com, teleskope yourcompany com, or any preferred subdomain teleskope creates ses identity teleskope will create an ses identity for the chosen subdomain dns configuration by customer it team teleskope provides dkim, mx , and verification records customer must publish these dns records to validate domain ownership mail sending details from email noreply@{chosen subdomain} {your domain} com mail from domain teleskope {chosen subdomain} {your domain} com (required by ses) benefits full branding alignment improved deliverability eliminates "external email" warnings option b use customer’s smtp/email relay customer provides smtp credentials smtp hostname username and password authorized from email address teleskope configures platform to send via relay sending ips will change to 3 225 110 6 44 240 251 80 54 148 185 221 54 86 187 219 use case preferred for organizations that require complete email routing control